We always have someone to help with questions about your order, or any questions about your account. Please email us a admin@northwestrading.com or call +1 (619) 289-8950, or you can direct message us within the Conversations tab in your account dashboard.
If you would like to initiate a return or exchange a product that you received damaged or is compromised in any way, please contact us, and we will be happy to exchange or issue a refund.
No, for the moment we only ship alcohol within the state of California, but will ship non alcoholic items anywhere in the US.
We have inventory on site at all times and should be available for scheduled delivery with one of our carriers the next available business day. If it is something that is on backorder, we will post expected arrival times on the website. For specifics about your order in particular, please contact us directly by emailing us at admin@northwestrading.com or call +1 (619) 289-8950, or you can direct message us within the Conversations tab in your account dashboard.
For now, this website is only for business accounts. You need to have a valid business Resale number in order to create an account, and you will have to upload a copy of the certificate and fill out and return a UNIFORM SALES & USE TAX RESALE CERTIFICATE— MULTIJURISDICTION form in order to purchase items.
Yes. Call M-F from 9 am to 5pm and someone will be happy to take your order over the phone or just send it via email. From your account dashboard you will be able to view and see the status of these orders after you have placed them. Please email us a admin@northwestrading.com or call +1 (619) 289-8950, or you can direct message us within the Conversations tab in your account dashboard.
We do have free shipping for certain items and quantities depending on your location. We also have local delivery within San Diego, California. A small delivery fee will apply to each order. You can also select to pick up at our warehouse at 7898 Ostrow St. Suite H, San Diego CA, 92111. Call ahead before pick-up.